Poor condition of the vessel
Automatically translated.
We received the vessel only at 19:00 due to a lack of staff. The right throttle was working very poorly and led to the mooring line getting tangled in the propeller at the first marina. The dinghy motor did not switch to forward or reverse and stalled after 5 minutes of operation. All these problems could not be checked upon receiving the boat, but, as it turned out, all the staff were aware of them. We had to pay for the release of the propeller from the rope and call a technician at our own expense to fix the issues with the dinghy motor and throttle. It should be noted that we sent emails and messages to the head office of the charter company and the base manager, but did not receive a response. Technical support from Di Isola did nothing over the phone and only suggested we return. Additionally, we ordered a taxi for the return trip, but three people from the crew changed their plans, and it took us a lot of effort to cancel the order in the cold and completely unfriendly attitude of the local office.